You can send us all your requests via our online contact form in the “ Contact us ” section, or by email to bonjour@lamaisonduchausseur.fr.

To be informed of our latest news, do not hesitate to subscribe to our newsletter at the bottom of our home page.

You can unsubscribe from our mailing list at any time by simply clicking on the unsubscribe link at the bottom of our Newsletter emails.

All compositions are detailed on each product sheet in our online store. For more information, do not hesitate to send us your request via our online contact form in the “ Contact us ” section, or by email to bonjour@lamaisonduchausseur.fr.

If you cannot find the information you are looking for on the product sheets of our online store, you can send us your request via our online contact form in the " Contact us " section, or by email to the address bonjour@ lamaisonduchausseur.fr.

To be informed of the availability of a product, subscribe to our stock alerts directly on the product sheets. You can also send us your request via our online contact form in the “ Contact us ” section, or by email to bonjour@lamaisonduchausseur.fr.

Find all our care instructions in our guide .

To create your account, go here.

You can update your information (contact, address, payment method) at any time by logging into your customer area.

To modify your order after validation, send us your request via the contact form in the “ Contact us ” section, or by email as quickly as possible to the address bonjour@lamaisonduchausseur.fr, specifying your name, your number order. Please note, your order cannot be modified once shipped (orders are generally shipped within 48 working hours).

If you wish to cancel your order, send us your request via the contact form in the “ Contact us ” section, or by email as quickly as possible to the address bonjour@lamaisonduchausseur.fr, specifying your name, your number order. Please note, your order cannot be modified once shipped (orders are generally shipped within 48 working hours).

To delete your account, send us your request via our online contact form in the “ Contact us ” section, or by email to bonjour@lamaisonduchausseur.fr.

To buy your e-gift card, click here !

We accept payments by credit card and PayPal. We use a secure payment platform to ensure the confidentiality of your personal information.

Once you have finished shopping, go to your cart. You will then need to enter the code communicated with your gift card in the “discount code” field. The amount will then be deducted from the total to be paid.

To use your promotional code, simply enter it in the “Discount code” field on the validation page of your order.

Concerning the "-50% off your 2nd pair of shoes" promotion, this is automatically applied in your basket as soon as the conditions are met (applicable only to men's shoes, reduction on the less expensive of the 2 pairs, offer cannot be combined with other promotions).

Payment in 4 installments is possible via Paypal.

To modify your billing details on your invoice, you can send us your request via our online contact form in the “ Contact us ” section, or by email to bonjour@lamaisonduchausseur.fr.

We deliver to mainland France, Corsica, Monaco, as well as to the following European countries: Belgium, Luxembourg, Germany, Italy, Spain.

We offer delivery via colissimo home without signature, colissimo home with signature, Chronopost Express and Mondial Relay. To find out more, visit our Delivery & returns page.

For deliveries in mainland France and orders to Europe, the prices charged are as follows:

Metropolitan France, Corsica and Monaco:
• Standard home Colissimo (without signature): €5.90
• Standard home Colissimo (with signature): €6.90
• Chronopost delivery before 1 p.m. the next day: €12
• Mondial relay: €4.90

Belgium :
• Standard home Colissimo (without signature): €7.90
• Standard home Colissimo (with signature): €8.90

Europe (Germany, Spain, Italy, Luxembourg):
• Standard home Colissimo (with signature): €8.90

Delivery is free from 100€ of purchase for all destinations mentioned.

Colissimo Standard home address (with or without signature):
Your order is prepared within an average time of 1 to 2 working days from the registration of your order. The delivery time is then between 48 and 72 working hours from dispatch.
The preparation of orders placed on the weekend or on a public holiday will begin the following working day.

Chronopost home (metropolitan France only):
For all orders placed before 11 a.m., delivery is made the next day before 1 p.m.

Mondial Relay:
Your order is prepared within an average of 1 to 2 working days from the time your order is registered. The delivery time is then between 48 and 72 working hours from dispatch.
The preparation of orders placed on the weekend or on a public holiday will begin the following working day.

Colissimo delivery with or without signature:
If you are absent during the delivery of your package, your package will be placed in your mailbox if its dimensions allow.
Otherwise, a delivery notice will be placed in your mailbox to collect your package from the nearest postal collection point.
In some cases, it is possible to reschedule delivery. To do this, bring your notice of passage and go to https://www.laposte.fr/outil/modification-livraison before midnight on the day you receive the notice.

Chronopost Express Delivery:
If you are absent during the delivery of your package, you can choose to reschedule your delivery to the date of your choice or have your package delivered to one of our local locations.

Mondial Relay:
Parcel relays keep parcels for several days. Contact your parcel relay to find out the maximum storage time for your parcels.

As soon as your order is shipped, an email will be sent to you including the tracking number of the selected carrier. You will then be able to follow the delivery of your order directly on the carrier's online tool.

To change your delivery address after validation of your order, send us your request via the contact form in the " Contact us " section, or by email as quickly as possible to the address bonjour@lamaisonduchausseur.fr, specifying clearly your name, your order number. Please note, your order cannot be modified once shipped (orders are generally shipped within 24 to 48 business hours).

To return an item to us, simply go to your customer area, select the order concerned and then “return an item”. You can also send us your request via our online contact form in the “ Contact us ” section, or by email to bonjour@lamaisonduchausseur.fr, clearly specifying your name, your order number, as well as the reference of the product you wish to return.

You have 14 days from receipt of your order to exchange an item. The deadline is extended to 30 days for any order placed between December 1st and 31st.

If you wish to make an exchange, simply go to your customer area, select the order concerned and then “return an item”. You can also send us your request via our online contact form in the “ Contact us ” section, or by email to bonjour@lamaisonduchausseur.fr, clearly specifying your name, your order number, as well as the reference of the product you wish to return.

You have 14 days from receipt of your order to exchange an item. The deadline is extended to 30 days for any order placed between December 1st and 31st.

Returns are the responsibility of our customers.

Problem noted upon receipt of your order? Do not hesitate to write to us via our online contact form in the “ Contact us ” section, or by email to bonjour@lamaisonduchausseur.fr.

All our products are guaranteed for two years from the date of purchase.

We do not currently have physical points of sale. Find our entire collection on our online store.